Our policy lasts 15 days. If 15 days have gone by since you've received your item(s), unfortunately we can’t offer you a refund or exchange.
We cannot accept returns on international orders.
To be eligible for a return, you must pay return shipping costs. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please do not send your purchase back to the manufacturer. Please email us at email@example.com for further assistance.
Refunds (if applicable)
If your item has not been delivered after 3 months of purchasing the product, you are entitled to a full refund. You are not elligible for a refund before the 3 month period has concluded.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
We do not accept returns for items marked as a gift by the buyer. You are required to have the buyer initiate contact with us. To simplify this, we are referring to an instance where Person A buys Person B an item as a gift. It is Person A's responsibility to initiate the refund and the money will be returned to them.
To return your product, you must email us at firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.